The agent takes care of the property on behalf of the Landlord. This occurs, for
example, when the Landlord lives abroad, has a number of properties, or is too busy
to ensure the upkeep of maintenance themselves.
JAC Strattons have a dedicated Management department which deals with any issues
that arise during the tenancy, on behalf of the Landlord. We have our own contractors
and an in house handy caretaker who can resolve small matters quickly.
A fully managed property is quite uncommon in the UK, but the most ideal for the
Tenant. In JAC Strattons, 15% of our properties are managed.
If the property is not managed by the Agent, property care is the responsibility
of the Landlord.
The Landlord will have their own choice of contractors, plumbers etc and if there
is a problem the tenant should contact either the Landlord or the contractor directly.
By law, we are not allowed to arrange anything on behalf of the Landlord if the
property is not managed.
Non-managed properties are the most common type in the UK. 85% of JAC Strattons
properties are non-managed. As part of our service, JAC Strattons are happy to assist
should any difficulties in communication arise. However, it allows for the Landlord
and tenant to communicate directly and build a good relationship.
Other/Shared Deal means that a third party has been instructed as well as JAC Strattons.
This could be a private management company, another agent or a Landlord's representative.
The Tenant must contact the specified company or agent, who will then either resolve
the problem or contact the Landlord for arrangements.
A Shared Deal is not the ideal choice for JAC Strattons as it usually means we are
not in direct contact with the Landlord. However, in the current market and with
the lack of properties available, it does occur from time to time. Again, as with
non-managed properties, we will do our best to assist should a problem arise.